Ecolytex.com reviews: cut-price Weber grills and orders that don’t arrive

by eloise · Published 09/03/2026 · Updated 09/03/2026

Ecolytex.com has been online since 16 June 2026. In less than three months, it has put together a catalogue to make a garden centre jealous: Weber gas grills, Westinghouse generators, WalkingPad treadmills, riding mowers, pergolas, swimming pools. At prices that look like a permanent closing-down sale. A Weber Genesis S-325s is listed at £550.21, reduced from £682.60. Weber’s own UK store prices the same model at £1,249. The homepage banner announces a “Stock-End Clearance Sale” and promises “Huge Discounts While Stock Lasts”. Product pages add countdown timers, “Hurry up! Sale ends Soon” and “Just 3 items left in stock”.

The reviews tell a different story. On Trustpilot, 15 of the shop’s 20 reviews are one-star. Customers describe pools, e-bikes and pizza ovens that were paid for and never dispatched, tracking numbers that don’t exist, a phone line that doesn’t connect and emails that bounce back. Several say they only got their money back after their bank intervened.

What you need to know…

Ecolytex.com is a UK-facing shop (prices in pounds, with free shipping and tracking details promised via Royal Mail and Evri); its domain was registered on 16 June 2026 through Hostinger
The catalogue mixes premium brands (Weber, Westinghouse, WalkingPad, Whirlpool) at steep discounts; a Weber Genesis S-325s sells for about half its UK list price
Reviews on Trustpilot and on our report page describe orders that customers paid for but that were never dispatched, delivery promises that pass without tracking, and refunds that only arrive after a bank dispute
The support channels fail in the same way for customer after customer: the phone number doesn’t connect, emails bounce, and the chat answers with a bot
The homepage’s five-star testimonials reuse portrait photos from a demo template, and one of them congratulates a brand name that appears in the shop’s own legal pages: “Proecolyte”
Related domains with the same style of catalogue and the same complaints (Proecolyte.com, Proecolyte.uk) have since gone dark, and one reviewer warns that the operators run several sites
ScamDoc assigns the site a 1% trust score, rated “very low”

The half-price catalogue

The shop’s homepage promises “The Best & Reliable Canopies for You” and lists big-ticket items with crossed-out prices. Examples we checked on 3 September 2026:

Weber Genesis S-325s Gas Grill: £550.21, “original price” £682.60. Weber’s UK store lists the Genesis S-325s (part 35300074) at £1,249.
Westinghouse WGen9500DF Dual Fuel Portable Generator: £505.45.
WalkingPad R1 Pro 2in1 Foldable Treadmill: £420.00, “original price” £510.00.
Tuff Stuff Overland Alpha Hard Top Side Open Tent: £1,258.61, “original price” £1,621.90.

Some details don’t fit a shop selling to UK homes. The WalkingPad product page lists a 110V power supply, the US standard, and specifications in pounds and inches, while the shipping policy promises delivery through Royal Mail and Evri. The crossed-out “original” prices are not the only oddity: product pages all claim the same urgency, with “Hurry up! Sale ends Soon” and “Just 3 items left in stock” on items as different as a Weber grill and a treadmill.

Orders that don’t arrive

The most detailed reviews describe the same sequence: an order is placed, the money leaves the account, and the order is not dispatched. Samir El Kardali Chanabi ordered a swimming pool on 12 July 2026 and paid £273.49, with delivery promised within 5 to 8 business days:

“I ordered a swimming pool on 12 July 2026 and paid £273.49. I was promised delivery within 5–8 business days, but the order was never dispatched and I was never given a tracking number. I contacted the company repeatedly and received different excuses and changing explanations. Eventually, they confirmed that my order had been cancelled and promised a refund within 2–3 days. However, the refund was still not processed promptly, and they delayed sending the cancellation confirmation to Klarna, creating even more problems.”
Samir El Kardali Chanabi, Trustpilot review of Ecolytex, 23 July 2026

A reviewer in Chester describes buying a Gozney Roccbox pizza oven:

“Purchased a Gozney Roccbox pizza oven and never received anything. Customer helpline number is not connected and emails just bounce back as undelivered. Don’t be tempted to to buy from this site. Bank is claiming my money back but I don’t need the hassle.”
Customer Chester resident, Trustpilot review of Ecolytex, 21 August 2026

Other one-star reviews describe a £120 pool with no confirmation email, an electric bike that was never delivered, and a £900 e-mountain bike ordered at the end of August. The phrase “the order was never dispatched” comes back again and again. So does the outcome: customers who did recover their money say it happened through their bank, not through the shop.

A support team that’s hard to reach

The site lists a support email (support@ecolytex.com) and a UK phone number (+44 7848 162557), with opening hours that run from 8:30 to 20:00 on weekdays and 9:30 to 21:30 at weekends. Reviewers describe the opposite experience. The most detailed account was posted on our ScamWatcher report page on 1 August, and on Trustpilot under the name “alan mcallister”:

“I insisted on using PayPal. They never sent tracking and said they would use i7track third Party. If you check out this company you will note that it is often used to create false tracking info as it can be used to upload photoshoped information. They say they use Evri & Royal mail. However you’ll never get tracking just delays. They use a bot on chats which simply asks you to wait for as long as possible.”
alan mcallister, Trustpilot review of Ecolytex, 31 July 2026. The same text was posted the next day on the ScamWatcher report page

The “bot on chats” is visible on the homepage: a floating chat widget opens with pre-set questions such as “Why are your prices lower?” and “Is your store is Legit..?” Another reviewer, Mark Wickham, lists what he found after paying with a credit card: a telephone customer service number that doesn’t work, what he calls a virtual office, an AI chat line and a false tracking ID. He says he was refunded through his card issuer after disputing the charge.

The same pattern, outside our platform

Independent checks point to the same pattern. Trustpilot gives Ecolytex a TrustScore of 2.1 out of 5 across 20 reviews, 15 of them one-star; the profile is unclaimed and the company has no history of inviting reviews. ScamDoc’s report page for ecolytex.com carries a “very low” trust score of 1%.

The name “Proecolyte” links the shop to earlier domains. Ecolytex’s own terms of service say the website “is operated by Proecolyte”, and its FAQ and contact pages use the same name. A five-star testimonial on the homepage says “Proecolyte has been one of the better experiences by far”.

Proecolyte.com was registered on 9 May 2026 and now shows a parked page. Proecolyte.uk was registered on 13 April 2026 and no longer resolves. Both also have their own Trustpilot histories: 1.6 out of 5 across 35 reviews for Proecolyte.com, 2.0 out of 5 across 19 reviews for Proecolyte.uk, with similar complaints about undelivered pools, Weber barbecues and e-bikes. One Proecolyte.com reviewer wrote in June that after £200 and no bike, the operators “opened another site called ecomliv bikes”. Trustpilot’s “people also looked at” suggestions for Ecolytex include Ecomeliv.com, Ecolyteae.com, Ecomliv.com and Ecomlive.net, several of which carry similar one-star profiles.

“They use multiple sites, so be extra careful when making a purchase! Luckily, I got a refund from my bank after reporting.”
Atanas Kalchev, Trustpilot review of Ecolytex, 19 August 2026

Five-star reviews with template portraits

Between the products, the homepage displays a section called “What Our Customers Say” with three five-star reviews. The texts are generic (“The quality is solid, and it feels like good value for money”, “No confusion, no delays”). The portraits next to them are not photos of customers: the image files are stored in the site’s own uploads folder under names such as skin-cleanser-template-testimonials-avatar-img.jpg, files copied from a demo template for a skin-care shop. The displayed names include “Jennifer Lewis” and “ALICIA HEART”. One of the three reviews even congratulates “Proecolyte” by name, although the homepage, the page title and the footer all say “EcolyteX”.

Who runs Ecolytex?

The registration record for ecolytex.com shows a creation date of 16 June 2026, a registrar (Hostinger) and no public registrant details. The site lists 20–22 Wenlock Road, London N1 7GU as its “registered business address”. No UK company number and no VAT number appear anywhere on the site. The legal pages are inconsistent in ways that suggest copied text. The terms of service mention a 7-day return period, a prepaid label and refunds within 5–7 business days. The separate refund policy instead refers to a 30-day return window and refunds within 5–10 business days. The terms also state that “this website is operated by Proecolyte”, although the shop is called EcolyteX, and the FAQ answers questions about “Proecolyte” products.

What the scanners say

ScamDoc assigns ecolytex.com a “very low” trust score of 1% on its report page.
Trustpilot shows a 2.1 out of 5 TrustScore across 20 reviews, 75% of which are one-star reviews.
Gridinsoft rated the site 51/100 in mid-July with a “caution advised” verdict, citing a recently registered domain and limited independent reputation data.
MalwareTips ran automated checks on 2 August and found no confirmed malware, while noting that the evidence was not strong enough for its highest safety tier, and flagged the domain’s young age.

What to do if you already paid

If you paid by credit or debit card, contact your bank or card issuer right away and dispute the payment. Several reviewers recovered their money this way after the shop stopped answering.
If you paid through PayPal, open a dispute through PayPal’s resolution centre within the 180-day window, and keep every message from the seller.
If you financed the purchase through Klarna, contact Klarna directly: one reviewer had to chase both the merchant and Klarna for weeks.
Keep the order confirmation, the payment receipt and screenshots of the chat. They are the evidence you will need.
Report the site on the ScamWatcher report page and on the ScamDoc report page, so that people searching for “ecolytex reviews” see the warnings before they pay.
In the UK you can also report the shop to Action Fraud (actionfraud.police.uk); in the US, to the FTC (ftc.gov).

Have you ordered from Ecolytex.com or one of the related shops? Share your experience on the report page. Every report helps the next person.