The Pink Galaxy reviews: refund offers of $2, $4 and $6 on orders people paid for

by eloise · 10/22/2026

Rings sold as rose flower crystal and vintage moonstone, from a catalogue of about 980 products. A jelly bra twin pack. Nail art pens, brow pens, a mic ear cleaner, resistance bands, and near Easter a soft toy bunny that people met through a Facebook ad. The Pink Galaxy sells all of it from thepinkgalaxy.com in US dollars, and the domain has been running since 2021. What it has collected in that time is one kind of complaint, repeated with unusual consistency: the parcel does not match the listing, and the refund turns into a haggle over two or three dollars.

We read the shop’s own pages on 22 October 2026, checked who registered the domain, and went through the reports left with us and elsewhere since January 2022. Here is the record, and here is what the shop publishes about the company behind it.

What you need to know

The shop is live and prices in US dollars. Its shipping page quotes 3 to 7 days of processing, then 14 to 30 days of delivery.
The domain was registered on 17 August 2021 through Alibaba Cloud (HiChina) and is renewed to 2027.
The only company name on the site sits on the About page, under the heading “The Fine Print”: Nanchang Sikerui Technology Co., Ltd., with an office address in Nanchang, Jiangxi Province.
The Contact page publishes one thing, the address support@thepinkgalaxy.com. It carries no company name, no postal address and no phone number.
The footer of every page promises a “15-Day Money-Back Guarantee”. The Return Policy allows 30 days and puts return postage on the customer.
Trustpilot holds 38 reviews for the domain, and the ratings we could read are one star.
BBB Scam Tracker carries four reports on the domain between October 2025 and May 2026, for $20.70, $22.77, $29 and $50.
On our platforms, the ScamWatcher report has been open since January 2022 and is still collecting comments, and the ScamDoc page rates the domain 38%.

The refund figure that keeps coming back small

Read enough Pink Galaxy complaints and a number pattern appears. A woman pays between $35 and $74, receives something that does not fit or does not work, asks to return it, and is offered a fraction of what she spent, usually with the suggestion that she keep the item. The offers recorded on Trustpilot in 2026 sit at $2, $3, $4 and $6. Our own page carries the same story from February 2026, and this one has a rare happy ending:

I ordered a twin pack of Jelly Bras in size 2XL but unfortunately I was sent two different sizes. Despite many emails and photos of labels and packaging, The Pink Galaxy claimed the order was correct and the best they came up with was the offer of a $5 refund on a $50 order. I finally got a full refund via PayPal.

Lesley, ScamDoc, 28 February 2026

The BBB record runs the same script with other products. On 27 October 2025, a buyer in Illinois reported ordering a makeup kit advertised as Laura Geller, being offered $2.00, and receiving no answer after refusing it. On 13 April 2026, a buyer in Leander, Texas reported that the NeeDoh gift sets she ordered for Easter arrived with “a fake/cheap pencil topper rubber/squishy” inside each box instead.

Two ways out appear in the record. Lesley’s PayPal dispute worked, and she says PayPal refunded the total within minutes. Other buyers describe a dispute closed against them because the merchant produced a delivery confirmation, which brings us to the tracking numbers.

Tracking that says delivered, and a doorstep that says otherwise

The most specific account on our ScamWatcher page comes from April 2025, and it describes tracking records that the carrier itself would not stand behind:

I ordered 2 shirts and waited over a month. They updated the tracking info to show it was delivered but it was not. I was home the entire day. I have 3 cameras on the front of my house. Filed a dispute with Paypal and they closed it because the company says it was delivered even though it wasn’t. The company gave me 3 different tracking numbers for USPS and USPS says those are not valid tracking numbers.

Jeanie, ScamWatcher, 12 April 2025

A report filed with BBB on 1 May 2026 describes the same dead end from the other side: repeated emails, then redirection to “a fraudulent delivery system called Core Business Enterprise Advantage”, with tracking that did not resolve. The pattern matters for anyone building a dispute, because a merchant who can point at a “delivered” scan wins the first round. What settles it is the carrier’s own record, which is why the next section is worth reading carefully if you are in this position.

The amount at checkout and the amount on the statement

Several buyers describe being charged more than the total they agreed to. On ScamDoc, the complaint from June 2025 mixes both problems:

I placed an order on 05/24/25 and still waiting. They overcharged my credit card and I have not received anything. Do not trust this website. I will call my cc company because I think I will not receive my order.

Mayra, ScamDoc, 9 June 2025

On Trustpilot, Melissa wrote on 15 January 2026 that the shop “tried to charge me 20% tax AFTER the order was placed” and refunded it after she complained, and Gina DiVita reported in February 2026 that the shop had “over charged me by $15 more than what the amount was during checkout”. The Terms of Service on the site do warn that “taxes ranging from 0% to 30% may be added based on your country and region’s tax regulations” after an order is submitted, which is a wide range to discover at the payment step rather than before it.

A company name that has moved since 2022

This is the part of the file that changed under us. In October 2024, a contributor on our ScamWatcher page found the company details on the Contact page and wrote:

The company information can be found on the contact page. If you look there you will see: LANDBASE TRADING CO., LTD

maxi, ScamWatcher, 23 October 2024

That name is not on the site today. The Contact page now publishes a single email address, support@thepinkgalaxy.com, and the About page, under “The Fine Print”, names a different company: Nanchang Sikerui Technology Co., Ltd., Units 3404 and 3405, Office Building A2, Greenland Central Plaza, No. 998 Honggu Middle Avenue, Honggutan District, Nanchang City, Jiangxi Province. A report filed with us in May 2026 quotes yet another identity, a Colorado Springs address and registration with the Colorado Secretary of State as Starsum Limited.

One external trace is worth recording with a caveat. A company of the same name, Nanchang Sikerui Technology Co., Ltd., appears in the defendant list of a US trademark case, Betty’s Best, Inc. v. The Individuals, Partnerships, and Unincorporated Associations Identified on Schedule A (1:23-cv-22322, Southern District of Florida, filed 22 June 2023, nature of suit 840 Trademark). The site publishes no company registration number, so we cannot tie that defendant to this storefront with certainty. Treat it as an indication, not a proof, and do not take it as a statement about any other company that happens to share the name.

What can be stated plainly is narrower and still useful: the entity named on a storefront of this kind changes, while the storefront, its email address, its catalogue and its refund arithmetic stay the same. If you are chasing a chargeback, that is exactly why you keep the invoice, the mailer label and the card statement.

What the shop says about its own guarantees

The promises on the site are worth reading against the policies next to them, because they do not line up.

The footer of every page carries a “15-Day Money-Back Guarantee”. The Return Policy asks that items reach the warehouse within 30 days of delivery, unworn, with tags, and the Shipping page repeats that return postage is the customer’s cost.
The FAQ tells buyers to report damaged, defective or incorrect items “within 2 days of delivery”. The same site gives 30 days for a return.
The FAQ offers “live chat and phone support” between 9am and 5pm on weekdays. No phone number is published on the Contact page, the About page, the Terms of Service, the Privacy Policy or the Returns page we opened on 22 October 2026.
The Shipping Information page does not describe shipping. Its body is a copy of the Return Policy, and the only delivery figures on it sit at the end: processing 3 to 7 days, shipping 14 to 30 days.
The sitemap lists a Reviews page at /page/reviews. It loads the header and footer and no reviews.
The About page promises a “Best Price Guarantee” and that “every item is authentic or your money back”, while BBB reports from 2026 carry the scam type “Counterfeit Product”.

Red flags at a glance

A company name that appears on the About page only, with no registration number to check it against.
A contact page with an email address and no other contact detail, while the FAQ advertises phone support.
Refund offers of $2 to $6 on orders of $35 to $74, documented by buyers across three separate platforms.
Tracking marked delivered that the carrier does not recognise, or a tracking portal outside the postal system.
A card charged more than the checkout total, explained afterwards by a tax range of 0% to 30%.
Delivery quoted at 14 to 30 days from a shop whose buyers were told their parcel came from New York.
A money-back guarantee of 15 days next to a return window of 30 days, on the same site.

What to do if you ordered from The Pink Galaxy

Capture the evidence today: a screenshot of the product page with its price, the ad that led you there if you still have it, and the order confirmation email. Catalogue pages and policy pages are easy to change, and your copy is the one that counts.
Keep the mailer, the shipping label and any card inside the parcel. Those identify the shipper, and they are the part a dispute handler can actually match against a tracking record.
Open the dispute with your card issuer or with PayPal, and attach the carrier’s own tracking record rather than the merchant’s screenshot. If your parcel was marked delivered while you were home, say so with the date, and add any doorbell or camera evidence. PayPal is the route that produced a full refund in the case above.
Compare the invoice with the statement. If the sum differs, dispute the difference in the same claim and quote the checkout total.
Log what happened on ScamDoc and on ScamWatcher. Those reports are what the next buyer finds when she searches the domain before ordering, and dated accounts with amounts attached are the ones that carry weight.

If you have bought from The Pink Galaxy, tell us in the comments what you ordered, when it was supposed to arrive, and what the shop answered when you asked for your money back. Screenshots of the offer help, and so does the outcome, whether it was PayPal, your bank, or no recovery at all.