Phasea reviews: a 90-day guarantee that asks for an unopened bottle

Phasea sells a supplement for women over 40 who take levothyroxine. The pitch is narrow and repeated on every page: your liver turns the inactive thyroid hormone T4 into the active one, T3, and that conversion is the step your prescription does not touch. Two capsules a day are sold as support for that step, at $29.99 for one bottle and $89.99 for the largest bundle in the session we loaded, with a rating of 4.8 and more than 3,270 reviews displayed above the price.

The promise that closes the sale sits right next to it: a 90-day money-back guarantee. That is the line that makes an order feel safe, and it is the line worth checking against the document you only open when you want your money back.

We read both on 4 November 2026, then compared them with what buyers wrote on Trustpilot.

👉 What you need to know

• The store is operated by Phasea Health LLC, a Delaware company, at 8 The Green, Suite D, Dover, 19901. That suite is the registered office of Delaware Registered Agent Service LLC, an address used as legal address by many unrelated companies.
• The site displays “Rated 4.8 · 3,270+ reviews”. On Trustpilot, where anyone can post, the same domain has 6 reviews and a score of 2.7, labelled “Poor”.
• The product page promises “Empty bottles are fine” for the 90-day guarantee. The refund policy requires the item to be “unused, and in its original packaging”, and lists “Supplement bottles … that have been opened” and “Sale items” as non-returnable.
• Every product is displayed with a crossed-out regular price next to a lower sale price, and the same policy excludes sale items from returns.
• The portraits in the “verified customer” carousel are image files named ChatGPT_Image_Jul_23_2026_11_09_08_AM.png and Selfie_in_a_cozy_home_setting.png. The Gut Support bottle photo is ChatGPTImageJul21_2026_10_35_29AM.png.
• Subscriptions renew every 4 weeks and the cancellation policy is clear: an email before each renewal, and a cancel button in the account.

Your levothyroxine stays exactly as it is

That sentence is the hook of the homepage, followed by “Liver support for the step where up to 80% of your T4 becomes active T3”. The page lists the prescription brands it says the capsules work alongside: “levothyroxine, Synthroid, Armour, Tirosint, NP Thyroid and Unithroid”. It also gives a timing instruction next to the prescription, “kept an hour clear of your thyroid pill”, the kind of detail that reads like medical guidance.

Further down, the standard supplement disclaimer appears: “These statements have not been evaluated by the Food and Drug Administration. This product is not intended to diagnose, treat, cure, or prevent any disease.”

The testimonials go further than the disclaimer does. Rachel T. writes: “My TSH was 4.2, my cholesterol 251 and the only thing my doc kept saying was to raise my dose and start a statin. Tried this first and 3 months later its down to 1.5 and 192.” Sandra J. writes: “my bloodwork actually came out better and my doc literally asked what I’d changed.” Those are lab values attributed to a supplement, on a page that also says the product does not treat disease.

The percentages carry a footnote: “Based on internal customer survey data. Individual results vary.” No study is linked on the page for that claim. In the United States, the FTC guidance on health products asks that claims about the benefits of a health product be truthful, not misleading, and supported by competent and reliable scientific evidence. Whether a supplement changes T4 to T3 conversion for a given patient is a question for the prescriber who reads the blood tests, not for the page selling the bottle.

Two versions of the same guarantee

Version one, on the product page and in the FAQ: “Give it the full 90 days. If it’s not for you, email us and we refund you in full. Empty bottles are fine.” The FAQ repeats it: “Email us, send back whatever’s left (empty bottles are fine) and we refund you in full.”

Version two, in the refund policy, under “Eligibility Conditions”: “Your request is submitted within 90 days of the delivery date, as confirmed by carrier tracking. The item is in the same condition you received it, unused, and in its original packaging. You have your receipt or proof of purchase (order number).”

Then the exceptions. “Certain types of items cannot be returned, including: Perishable goods. Supplement bottles or cosmetic products that have been opened, or whose safety seal has been broken. Personal care products. Custom or personalized items. Hazardous materials, flammable liquids, or gases. Sale items. Gift cards.”

A 30-day supply of capsules cannot be tried for 90 days and returned unopened at the same time. And since the catalogue prices every product as a markdown, with a struck-through regular price of $49.99 or $249.99 next to the amount charged, the “Sale items” exclusion can be read as covering the order you just placed.

Returns have a second cost. “For orders shipped outside the United States (Australia, Canada, the United Kingdom, New Zealand), the customer is responsible for return shipping costs unless the item is defective, damaged, or incorrect. Duties, customs fees, and import taxes are non-refundable.” The policy also states that a cancelled subscription is not a refund request for an order already delivered.

4.8 out of 5 on the page, 2.7 on Trustpilot

On the store, both the homepage and the product page display “Rated 4.8 · 3,270+ reviews”, and the product page opens a “Customer reviews” block that reads “4.8. Based on 3276 reviews”. The reviews inside it are first-name entries with no date and no link to a public review platform, and the count is displayed on the page.

On Trustpilot, the independent page for phasea.co, 6 people have reviewed the shop, the score is 2.7 out of 5, and Trustpilot labels the profile “Hasn’t replied to negative reviews”. The reviews are recent and specific.

“I ordered a product, they shipped a different product from China and will not issue a full refund. I am expected to pay shipping charges back to China. They continue to offer 30% discount in a 50% discount to get me to keep it. There’s no chance I would take this product from. It seems to be a highly questionable company (who claimed to be Australian based).”
Review of 27 October 2026

“I ordered this product but was sent a product called Docteat – this is a Chinese company and I believe the customer service is AI. They will not give a refund even though it is the wrong product which they (AI) claims is just different packaging – seriously !! It’s a scam – a one off order is actually a recurring order every month. If you want a refund you have to pay to return the item to China even if they have shipped the wrong item – so far they have offered me 10%,20%and 30% reduction”
Review of 21 October 2026

The other entries are milder and still point the same way. A three-star review from 1 November 2026 is titled “Slow delivery” and reads “Waited fat too long for product to arrive”. A four-star review from 30 October says the parcel took three weeks. The people who did receive something describe a parcel from China, which sits oddly with a page that markets “Made in FDA registered & GMP-certified facility” without naming a country. Prices move between sessions as well: the same product page quoted $29.99 for one bottle in the browser session used here, and $39.99 from a different connection the same day.

The faces on the page

The homepage carousel of “verified customer” stories pairs each quote with a photo. In the page source, those photos are served from files named ChatGPT_Image_Jul_23_2026_11_09_08_AM.png, ChatGPT_Image_Jul_27_2026_04_19_24_PM.png, ChatGPT_Image_Jul_28_2026_12_19_29_PM.png and Selfie_in_a_cozy_home_setting.png, all uploaded in July 2026. The bottle photograph for the Gut Support product is a file named ChatGPTImageJul21_2026_10_35_29AM.png.

A file name is not proof of anything by itself. It is, however, the name the shop’s own storefront uses for the portraits that illustrate reviews attributed to named customers, and it is the kind of detail worth knowing before a testimonial about lowered cholesterol is taken at face value.

Who is behind Phasea

The terms of service name the operator: “Phasea Health LLC, a Delaware limited liability company, doing business as Phasea”, with the contact block “Phasea Health LLC, 8 The Green, Suite D, Dover, 19901, Email: support@phasea.co”. The terms were last updated on 5 February 2026 and place disputes under Delaware law and Delaware courts.

Suite D at 8 The Green is not a laboratory or a warehouse. Company records filed at that exact address list it as “c/o Delaware Registered Agent Service LLC, 8 The Green Ste D, Dover”, the mailing address a formation agent provides to a long list of unrelated companies. A registered agent address is legal and common. It also means the address on the policy says little about where the capsules are made or where a return parcel would land.

The site gives one direct contact route, support@phasea.co. No phone number appears in the terms, the refund policy or the cancellation policy. Shipping is limited to the United States, Australia, Canada, the United Kingdom and New Zealand.

Red flags at a glance

• A 90-day guarantee advertised with “empty bottles are fine”, next to a policy that requires an unopened, sealed bottle.
• Every product displayed as a sale item, in a policy that refuses returns on sale items.
• A self-hosted 4.8 rating on 3,270 reviews, against 6 reviews and 2.7 on Trustpilot.
• “Verified customer” portraits stored under ChatGPT_Image file names.
• Lab results and cholesterol figures in testimonials, under a disclaimer saying the product does not treat or prevent disease.
• Two buyers on Trustpilot describing a different product shipped from China and return postage to China.
• A Delaware LLC at a registered agent’s suite, with an email address as the only contact.

What to do if you ordered from Phasea

1. Keep the page you bought from and the confirmation email. The gap between “empty bottles are fine” and the written policy is the argument to make, so save both versions with the date.
2. If you want to stop the refills, cancel in the account or by email to support@phasea.co before the next 4-week renewal, and keep the confirmation. The cancellation policy says the site emails before each charge, which gives you a dated warning to act on.
3. Send the refund request in writing inside the 90 days, before the deadline in the policy, and state whether the bottle is opened. If the shop answers with a percentage instead of a refund, keep that answer.
4. If the wrong product arrived, photograph the parcel and the label, and say so in writing. Two reviewers describe being told that a different product was “just different packaging”.
5. If you paid by card, ask your card issuer about its dispute process and its deadline. Attach the product page, the refund policy, your photos and the tracking.
6. Report a side effect to the FDA MedWatch programme, and a misleading health claim to the FTC fraud reporting site. Both are free and take a few minutes.

Our own file on the domain is open. The ScamDoc report page for Phasea.co carries a 25% trust score, and the comment section is empty. If you ordered from Phasea, add your dates, the amount charged, what arrived and what the refund conversation looked like. The next woman reading this page at 2am with a levothyroxine prescription in her hand is who that helps.