Halarye reviews: kimono prints and a ‘Bad’ Trustpilot score

Halarye sells Japanese print shirts, kimono cardigans and a category called “energy jewelry” from a storefront that looks like a small independent label: warm product photography, a Christmas collection, prices in euros. The paperwork behind that storefront points to a Guangzhou address, and the buyers who left reviews on Trustpilot describe something other than the photos. Trustpilot rates the shop “Bad” at 1.6 out of 5, and ScamDoc puts its trust score at 1 percent.

👉 What you need to know

• The domain halarye.com was registered on 10 October 2023 through Alibaba Cloud (HiChina), and the registrant’s details stay hidden in the public WHOIS.
• The contact page names Guangzhou Easy Trade Ecommerce Co., Ltd, Room 306, Unit 17, No. 537 Sanyuanli Avenue, Yuexiu District, Guangzhou, Guangdong 510000, China.
• The same company name and the same street address appear on two other storefronts we checked today: lulubetter.com and wearynew.com.
• Products are priced in euros, while the shipping page quotes its rates in dollars: $9 under $68.99, free above $69.
• The site says it ships to 39 countries and regions, including the United States, the United Kingdom, Canada and Australia.
• ScamDoc rates halarye.com “Very Low” at 1 percent, ScamAdviser gives it a trust score of 1, and Trustpilot rates it “Bad” at 1.6 out of 5.
• On our own platform the domain has had a report open since 22 April 2024, filed against the address support@halarye.com.

A print catalogue, and a company block that repeats

The catalogue is coherent. At the time of writing the home page opens on a “Rustic Bohemian Style Japanese Cloud Print Kimono Cardigan” at €22.95 and a “3D Crystal Christmas Bauble” long sleeve shirt at €33.95, with the rest of the range sitting between €20.95 and €50.95. The designs are the reason people click: dragons, cranes, waves, ink washes, the kind of pattern work that photographs well in an Instagram ad.

The company block is where the storefront stops looking independent. The contact page gives one email address, support@halarye.com, with service hours of 9:00 AM to 6:00 PM Pacific time, and one legal name, Guangzhou Easy Trade Ecommerce Co., Ltd, at Room 306 of Unit 17 on Sanyuanli Avenue in Guangzhou. We opened the contact pages of two unrelated shops, lulubetter.com and wearynew.com, and found the same legal name at the same address, line for line. Those two domains were registered on 12 September 2023 and 25 October 2025. Halarye was registered on 10 October 2023.

One detail has moved. The brand description recorded on our platform when the first report was filed in April 2024 said the label had been founded in 2017. The About page today says it was founded in 2023, which matches the domain’s registration date.

Who replies when the order goes wrong

Halarye answers its Trustpilot reviews, under the name Halarye Customer Complaint Team and from complaint@halarye.com. The replies are polite, they offer return forms, and they argue the facts case by case. In two of the cases we read, the refund arrived after the review was published. In one of them, a buyer in the United Kingdom wrote that the refund came but the shipping charge did not, after the shop had told him a return would cost between $35 and $60.

The shipping page sets the frame. It lists 39 destination countries and regions, states that taxes and import duties are collected at checkout, and prices standard shipping at $9 for orders up to $68.99. It also tells buyers to allow business days for processing, then business days in transit, before an estimated delivery window that runs into weeks. The ranges on that page are typed without separators, so the table reads “35 Business Days” and “1330 Business Days” rather than the intervals the shop presumably meant. On a page that is supposed to answer “when will my parcel arrive”, that is a poor start.

What buyers describe

The complaints on Trustpilot follow one shape: an order placed after seeing the designs, a parcel that takes weeks, and a garment that does not resemble the photograph.

“Another bogus Instagram company stay away do not buy their cloths they are not even close to what they are advertising total waste of money” (Roland, 8 October 2026).

“Item is nothing like depicted one, it’s very poor quality. Before anyone buys from halarye, read all the other reviews, they have been ripped off too” (Martin, 30 July 2026).

“They send out sub standard products that are nothing like what they advertise on their site or social media. When you chase a refund you get many emails trying to give you discount rather than either sending the correct product or giving you the refund. They also tried to tell me that the shipping fee back to their warehouse is more expensive than the product itself” (Jason Field, 14 July 2026).

“I have been trying to contact the company with no results. I emailed them several times and they do not respond. The clothes sent were poor quality and took forever to arrive” (LB, 25 June 2026).

It would be inaccurate to present the shop as a wall of one star ratings. Richard, writing on 26 August 2026 about shirts ordered three weeks earlier, put it the other way: “For the price, the quality is actually far better than the reviews I read suggested”, while noting that “the length of delivery time is more or less what I expected from China”. A buyer in September described a parcel returned over an address problem and a refund refused while a replacement was being shipped from Hong Kong, a detail the shop confirmed in its reply.

Outside our platform

Other checkers land in the same place. ScamAdviser gives halarye.com a trust score of 1 and lists, among its negative points, that the owner hides their identity in WHOIS and that the site has received negative reviews. Gridinsoft classifies the domain as a suspicious shop. ScamDoc’s own analysis of halarye.com returns a trust score of 1 percent, which is the lowest band we publish.

Red flags at a glance

• One legal entity, several storefronts. Guangzhou Easy Trade Ecommerce Co., Ltd sits behind halarye.com, lulubetter.com and wearynew.com, with the same Guangzhou address on all three contact pages.
• Currency that changes with the page. Euro prices in the catalogue, dollar rates in the shipping policy.
• Support hours in Pacific time for a company whose postal address is in Guangdong.
• A shipping policy that does not state a readable delivery window. The processing and transit ranges are typed as single numbers.
• Return shipping charged to the buyer, which is what several reviewers describe as the moment they gave up.
• ScamDoc at 1 percent, ScamAdviser at 1, Trustpilot “Bad” at 1.6 out of 5.

What to do if you ordered from Halarye

Keep the order confirmation email and the tracking number. If the parcel has not moved, or what arrived does not match the listing, put your request in writing to support@halarye.com before sending anything back: a return shipped without a written agreement leaves you paying the postage twice.

If the shop refuses a refund for goods that were not received or that differ from the description, your card issuer’s dispute process is the next step, and the deadlines are short. Attach the order confirmation, the listing page and, where the item arrived, photographs of what you received next to what was advertised.

Finally, leave a trace. The ScamDoc report page for halarye.com and the ScamWatcher report both accept comments, and a dated account of what happened is what makes the next buyer’s search useful.

If you have ordered from Halarye, tell us below what happened: the date of the order, the amount, and whether the parcel or the refund arrived. Reports from people who have already paid are the only reliable record of how this shop behaves.